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What do I do if I think my disk is crashing?

If your system exhibits any of the following symptoms.. do NOT leave it powered on, turn it off now and contact us immediately!

• The system will not boot
• Excessive or unusual drive noise (clicking, whining or vibration)
• Error messages when accessing data (see below)

These symptoms are indicative of critical disk failure, and require professional data recovery services immediately. Even if none of these particular symptoms are present, if you feel you may be suffering from disk failure your best bet is to leave it powered down and bring your disk in for an assessment. Each time you attempt to access data on the disk could be the last chance of recovering your files, and at this point these attempts should be made by a professional in a controlled environment.

Dangers of do-it-yourself data recovery

You may have seen hard drive diagnostic tools and "personal data recovery" software products advertised and you might be curious about attempting to use them yourself. If you are not a technical user, we must stress that if your disk has crashed, using these tools in an uncontrolled environment can and most likely will damage the disk further, and loading this software onto a failing system will almost certainly reduce the chances of recovering your data. We highly recommend that you have our professionals examine your disk and determine the best course of action. See the Assess service.

For more information about disk crashes, click here.

Error messages indicating a disk crash

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